Profile

A Telecommunications professional with considerable Network, IT and project management experience. Multi-disciplined with experience in:

• General Management
• Product Management
• Product Development
• Project Management
  • Change Management
  • Configuration Management
  • Process Engineering
  • Network Migration & Outsourcing
• Service Management
• Network Operations
• Network Optimisation
• Maintenance and design. Innovative hands on manager with a lateral approach to problem solving.

• Key Skills

  • Managing and working in Global cross functional teams in a matrix management environment
  • Management of third party vendors
  • PRINCE 2 methodology
  • Able to motivate, innovate and meet deadlines
  • Project planning, managing large, complex, multidisciplined projects
  • Communicating directly and clearly, both written and verbal
  • Management of key customer accounts
  • Product development from initiation to product launch
  • Cost centre management, budgetary planning and forecasting
  • Developing long term strategies
  • Customer focused, committed and hard working
  • Experienced in both voice and data networks
  • In depth knowledge of:
    • Ms Project
    • Ms Access
    • Ms Office
    • Visio
    • CA Super Project Pro
    • Symantec Timeline

Career History

•  CARRIER RELATIONS & NETWORK OPTIMISATION MANAGER - PSINet Europe from September 2003 to Present

  Based in Geneva, responsible for International Carrier relations and Network Optimisation of PSINet Europe’s International backbone network, IP Transit and peering. Reduced network costs by 40%. Lead network migration & outsourcing projects in the UK, Germany and Belgium. Lead the introduction of MPLS technology into the core network retiring Frame Relay infrastructure. Principal point of contact for all contractual carrier issues including SLA/SLG negotiations claims for compensation. Lead the introduction of VoIP.

• SENIOR MANAGER, VOICE PRODUCT DEVELOPMENT- WorldCom from June 2000 to December 2002

  Lead and project managed the development of all advanced voice, value added and new technology products within WorldCom EMEA, with responsibility for VoiP, E Business, Call Centre, Unified Messaging, and Mobile Products. Currently leading the development of WorldCom’s VoiP, SIP based product set. Developed Internet Dial, and Number Portability products. Managed multi million pound capital development budgets. Launched WorldCom's UK Mobile MVSP service provision product and Calling Card products. Developed and delivered a WEB based OSS to support the Calling Card business. Deputy to the Director, Advanced Voice Product Development.  

  PRODUCT DEVELOPMENT MANAGER - MCI WorldCom from June 1999 to June 2000

  Responsible for voice product development projects within the International Division of MCI WorldCom. Products include number portability, pre and post paid card products, IN platform integration and mobile resale/VSP products. Developed Product Development reporting tool (Promis) for project lifecycle reporting for all of MCI Worldcom International.

• MANAGER EQUIPMENT SERVICES - ACC TELECOM Apr 1997 - Feb 1999

  Managed a £1.5M turnover business. Directed the work of 5 functional units and third party suppliers and contractors. P&L responsibility, managed SG&A, and capital budgets. Produced business plans and budget plans, forecasts and strategies. Responsible for the recruitment of staff, staff appraisals, training and development. Directed all sales, marketing, product development, operations and maintenance activities. Planned and implemented business critical projects. Defined and project managed the implementation of a Customer/Service support system, including e-mail/www customer interface. Planned, scoped and managed Year 2000 project for all network infrastructure and products. Conceived, developed, planned and implemented projects for MIS systems, and equipment product development. Worked with customers in improving service levels, implemented Customer/Service support system. Negotiated contracts and SLA's with customers and third parties. Implemented KPI reporting process to board Directors. Increased customer base by 100% and reduced operating costs by 25%.

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• BUSINESS DEVELOPMENT MANAGER - IPM Communications PlcApr 1995 - Apr 1997

  Conceived, planned and managed the development of card payment services and associated network infrastructure. Managed product launch and post launch support. Developed traffic and pricing analysis on an ongoing basis enabling traffic to be placed with the most cost-effective carrier. Defined and managed projects for the development of new products and associated management systems for the UK liberalised market. Managed Pan European project teams in both Italy and the UK. Responsible for all IT and network development matters. Identified business processes and implemented procedures. Defined and managed a project to implement the Teligent PE90 value added services credit card platform and service introduction. Produced procedures, operated and maintained card platform, implemented and maintained Internet access with SMTP/POP3 mail gateway and WWW Proxy server providing Inter/Intranet facilities.

   

• DEVELOPMENT MANAGER - MERCURY COMMUNICATIONS Feb 1994 - Mar 1995

  Developed all products, services, network and systems. Managed the development of Mercury's first prepaid calling card service, lead cross functional teams. Presented project status to senior management. Obtained senior management approval for the introduction of a public message delivery service. Expanded product portfolio to include new products for private market.

   

• OPERATIONS MANAGER - MERCURY COMMUNICATIONS 1989 - 1994

  Managed an operational business unit, directed the work of 3 functional units and third party suppliers and contractors. Responsible for the recruitment of staff, appraisals, training and development. P&L responsibility for operations and maintenance of Mercury's payphones and supporting IT systems. Managed a SG&A budget of £4M, and a capital budget of £1M. Produced forecasts and planned for future growth. Developed SLA's with other business units. Negotiated contracts with outsourced third parties. Developed IT strategies, planned and implemented network projects including National Code Change. Reduced maintenance costs by 57%. Planned and implemented a managed National Network Control & Customer Service Centre. Developed and implemented fraud management processes that reduced credit card fraud by 30%. Developed and managed the maintenance of all IT systems including credit card validation and payphone management systems. Implemented quality improvement program with equipment manufacturers resulting in a 30% improvement in reliability. Implemented procedures and processes gaining accreditation to BS5750 part 1.

   

• TECHNICAL MANAGER - MERCURY PAGING (Now Page One Communications) 1987 - 1989

  Designed, planned and project managed the launch of the Mercury Paging service and its continued expansion. Project managed the expansion to a nationwide service of 212 transmitters. Responsible for the recruitment of staff, appraisals, training and development. Managed specific customer projects. Planned and implemented the paging bureau. Managed system integration projects for email, terminal, X400 and Telex interface. Managed the maintenance and operation of the paging network and IT and billing systems. Played a key role in the negotiation, and implementation of the interconnect agreement with British Telecom. Represented the UK on the CCITT joint marketing working party for the ERMES Pan European Paging Service.

   

• MAINTENANCE SECTION LEADER - MERCURY COMMS. 1985 -1987

  Responsible for the maintenance of all customer and network systems. Managed a team of >50 staff. Responsible for the recruitment of staff, appraisals, training and development. Experience gained on a variety of digital radio and digital fibre optic line systems. Managed the London Switch Project (Northern Telecom DMS250/300). Responsible for project, and final acceptance. Project acceptance of BT/MCL interconnect routes. Implemented a training program for British Telecom staff on BT/MCL Interconnect.

   

• MAINTENANCE ENGINEER - MERCURY COMMUNICATIONS 1983 - 1985

  Implemented and maintained much of Mercury's digital microwave and fibre trunk and customer systems including TDM data muliplex, PABX interfaces and customer telemetry systems. Implemented and maintained Mercury's first TDMA microwave local distribution system. Established Mercury's first satellite earth station (Thameside), providing international television gateway services, international leased data and DMS250P switched services. Managed the earth station project, performed all Intelsat acceptance testing for Thameside Earth Station. Managed the operations and maintenance of Mercury's first earth station, Thameside.

   

• BRITISH TELECOM - TECHNICAL OFFICER 1969 - 1983

  Served a three year apprenticeship, working in all areas of the business but specialising in transmission maintenance, transmission construction and clerk of works duties.

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